We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority! If you have any issues with any of our products, please tell us about it by contacting CustomerService@Soulandbarn.com.
Soul & Barn return policy:
- You may return all products within 30 days (from the date you receive the items)of delivery for a refund, providing the conditions below are met.
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging, and un-damaged.
- Any item(s) returned more than 30 days after delivery will not be eligible for any refund.
- We do not accept returned items that were sent back by you directly without checking with us first.
- To complete your return, we require a receipt or proof of purchase.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Please do not send your purchase back to the manufacturer, only send to the address that our customer service will provide you.
- If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 24 hours with PayPal and 7-15 business days with credit card for your refund to appear.
- The original shipping fee and any insurance are non-refundable.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Soul & Barn.
- If you are shipping to the value over $75, you should consider using a shipping service that offers tracking, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.